Verizon_sk, we apologize for the issues you are having when you make a call to an 800 or 877 number. We will be pleased to help you resolve this issue. When did the issue begin?
Is your software up to date? Pixel 6 Pro - View software. https://www.verizon.com/support/knowledge-base-240149/
Verizon seems to be totally ineffective in answering peoples questions about the inability of some to dial 800 prefix numbers from their phones. After having my device evaluated by the carrier, and all bills paid and no sim card needed and no call filters in place, just today I have been unable to dial any 800 numbers. I cannot even reach Verizon. I had to use a landline to call and the technician has to text the actual tech services people and we had to volley back and forth getting messages from tech services that its the phone, its a setting (they never mention which setting it could possibly be in this case) and Oh, yes, it has to be your garage door to your house causing the issues. Oh, yes and finally, when they cannot find an issue with you, your bills or your device it just has to be because you have outdated software. I have an up to date phone, laptop, and a iPhone 12 Max with an active and properly working SIM CARD. I have already taken the phone to Apple (physically) and had a local Verizon tech look at it so I am stating now: It is a net work problem Verizon (by the way, there are no known outages in the area). Handle that one. It is something with Verizon and i will expect compensation for the time that this problem persists. You are not the cheapest service in town and I expect more. You love to send texts and emails because its just too expensive to have a person contact customers. You don't have any problem charging out the A** for your service but when it comes to us individually, we the customers, are just numbers. We do not matter and your actions speak much louder than your words in texts. Customers, whenever you have a problem, see just how hard it is to get a live person from this company! Its almost impossible but they will process your payment yesterday and without a hitch! Trust that!
I'm having the same problem on my phone and I have no idea what the issue could be. Sounds like it's completely on Verizon's side.
Hello, Keenkong. Thank you for making us aware of this issue. Have you perhaps chosen settings that automatically ignore calls from unknown contacts or contacts that have not been saved in the device? If not, please feel free to send us a Private Note, so we can look into this further.
Thanks for getting back to us. We know you rely on your service to keep you connected, and it should be working perfectly for you. We will make sure that it is. When did this start? What ZIP code are you in? Thanks in advance.
We definitely want you to be able to call all toll free numbers! I'd like to take a closer look into this for you. Tell me, what is the make and model of the phone that can't make these calls? What recording is heard when they try, and when did it begin? Please let me know, thanks!