Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why is it taking so long to get my device?
ROBSEY1
Newbie

Why does the order I placed over the phone for a Pixel show it's not expected to ship till 1/6/17 when I can go to a Verizon store & walk out with one??? We were getting hounded weekly with calls to upgrade, and at no time did the sales person tell us it would take almost 8 weeks to get it! Why?????????

Labels (2)
Tags (1)
0 Likes
Re: Why is it taking so long to get my device?
MSRUBIES2
Newbie

I'm having the same problem, mine is going to ship 1/07/17. lols

0 Likes
Re: Why is it taking so long to get my device?
ROBERTOTAYLOR
Enthusiast

I believe you ordered a 128GB. As far as I know, retail stores only have the 32GB. If you ordered a 32GB online, just cancel your order and go pick one up at a retail store.

0 Likes
Re: Why is it taking so long to get my device?
Ann154
Super User
Super User

Some stores have the 128 GB model of the Pixel phone. I'm not sure if they have the Pixel XL 128 GB model available in the store yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Why is it taking so long to get my device?
PORKUPYNE
Newbie

Ordered my 32GB Really Blue on 11/18

Estimated ship date 12/20

Actually shipped 12/6

FedEx ETA 12/8

0 Likes
Re: Why is it taking so long to get my device?
PORKUPYNE
Newbie

Correction. I ordered it on 11/28

0 Likes