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locked out
hollyelizabeth

I am locked out of my phone and I keep doing the pattern I set up but it keeps saying it is wrong. How can I get in to reset it?

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Re: locked out
vzw_customer_support
Customer Support

Sorry to hear about the concern over being locked out of your Google Pixel, hollyelizabeth. We definitely want to make sure that you can get back in. Here's Google's resource on this:  http://spr.ly/660317vmb

Verizon is unable to unlock your phone as this is occurs at the software level rather than the carrier level. Does this help out?

RyanM_VZW