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Family hates 1.9 - how can we get old version back?
nk12342
Enthusiast

We live in Mass and got IMG 1.9 two days ago.  We can't stand it.
We find the guide and DVR menu is much harder to read;  the changed colors and format make it difficult to see at a distance.
And its much slower.  We can't click through the guide channels like the previous version.  Move of the button presses are ignored, and we can no longer hold it down to quickly scroll through the whole list.
And when using the guide to switch channels, it often disables the volume control after switching the channel. So after going to a new channel we're stuck with whatever volume it has!
I spoke with Tech Support and they did a box "reset" which made no difference.  Apparently they've heard many complaints but can't do anything about it.
In a nutshell, we used to be very satisfied but now my whole family hates it, and we're considering changing providers.
I didn't ask for this so-called upgrade and want the old version back.  Can someone advise on how to get it back?

Labels (1)
Re: Family hates 1.9 - how can we get old version back?
jumpin68ny
Master

You can't

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Re: Family hates 1.9 - how can we get old version back?
oldfashioned
Specialist

Your set top box or DVR needs to be at least a QIP-7100.  If it's a 6416, that's the reason why yours is slow you should be able to upgrade that and Verizon knows that full well.  If you can't get anywhere with ordering the upgrade by phone, there are Fios TV stores where you can do that in person.

And if it's difficult to read from a distance, I had that problem and it's because I was still using an older analog TV.  Analog TVs have limited resolution and can't handle the HD graphics.  You need a flatscreen and that was the solution to my problem.  People have complained about not being able to afford flatscreens but they have come down a lot in price and if you can afford Fios, it's really not a big deal in my opinion.  That's what happens when the technology advances further and older equipment becomes obsolete.

These resolutions to the problem have been posted here many times and those are the facts as far as I can see.  So why not make sure that everything is up to date first before switching providers?  Nobody is getting the old version back.  That's just a part of life.

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Re: Family hates 1.9 - how can we get old version back?
UDbmas
Enthusiast

oh.joy.  Verion is now run by Microsoft.

--We're sorry, but  we have decided to go with planned obsolesence as our new customer service model.  You'll have to upgrade your equipment. (Gee, new tv's cost that much now, eh? Sorry, mate, but that's how it goes.)  Oh, and you'll have to come to Verizon in person, we're too busy to bring you what you need to use the service for which you are paying.  SO sorry for the inconvenience.-- 

"That's just a part of life" as an answer to a serious and honest criticism isn't very customer friendly now, is it?

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Re: Family hates 1.9 - how can we get old version back?
nk12342
Enthusiast

@questioning wrote:

Your set top box or DVR needs to be at least a QIP-7100.  If it's a 6416, that's the reason why yours is slow you should be able to upgrade that and Verizon knows that full well.  If you can't get anywhere with ordering the upgrade by phone, there are Fios TV stores where you can do that in person.

And if it's difficult to read from a distance, I had that problem and it's because I was still using an older analog TV.  Analog TVs have limited resolution and can't handle the HD graphics.  You need a flatscreen and that was the solution to my problem.  People have complained about not being able to afford flatscreens but they have come down a lot in price and if you can afford Fios, it's really not a big deal in my opinion.  That's what happens when the technology advances further and older equipment becomes obsolete.

These resolutions to the problem have been posted here many times and those are the facts as far as I can see.  So why not make sure that everything is up to date first before switching providers?  Nobody is getting the old version back.  That's just a part of life.


I have one QIP7100-P2 and one QIP7216 box.

The main TV is a 47" 1080p HD with 120 mHz refresh rate. 

And my neighbor has similar hardware and the same complaints.

So there's no excuse.  Besides, the navigation issues have nothing to do with display. 

The new software just sucks, that's all.  And after hearing these complaints for MANY months, Verizon decided to dump it on us anyway.  How can they possibly justify that?


 

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Re: Family hates 1.9 - how can we get old version back?
nk12342
Enthusiast

@UDbmas wrote:

oh.joy.  Verion is now run by Microsoft.

--We're sorry, but  we have decided to go with planned obsolesence as our new customer service model.  You'll have to upgrade your equipment. (Gee, new tv's cost that much now, eh? Sorry, mate, but that's how it goes.)  Oh, and you'll have to come to Verizon in person, we're too busy to bring you what you need to use the service for which you are paying.  SO sorry for the inconvenience.-- 

"That's just a part of life" as an answer to a serious and honest criticism isn't very customer friendly now, is it?


No, Microsoft is MUCH better.  When people didn't like Vista, they had no problem letting them continue running XP.  They even provided procedures so you could fall back.  And even with Win 7 out for years, they still provide updates for XP users.

If Verizon cared half as much, I wouldn't be complaining.

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Re: Family hates 1.9 - how can we get old version back?
oldfashioned
Specialist

I happen to like to the new guide display very much and I've had it since about last October.  The graphics are very clear and easy on the eyes and the print is very readable.  I don't have any issues with it at all since I've gotten my equipment up to date.  The rest, I suppose, is a matter of opinion and preference.

I honestly don't understand why this whole thing has been such a sensitive issue. 

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Re: Family hates 1.9 - how can we get old version back?
sneezy1
Enthusiast

we should at least be able to change the colors the blue background really makes it hard to read quickly

Re: Family hates 1.9 - how can we get old version back?
sneezy1
Enthusiast

and my caller id is gone again

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Re: Family hates 1.9 - how can we get old version back?
oldfashioned
Specialist

Caller ID is a separate issue.  Sometimes it disappears if you have had a power outage and have had to reset your set top box.

I honestly don't understand the complaints about any of this. 

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