For Verizon to think about

[exlieut]

We as customers know things do not always go right. I believe if Verizon had communicated better with it's customers you would have avoided all this grief. Tell your management you(Verizon) need to communicate. You sent e-mails and put notices on out tv's a new upgrade was coming soon. Once you realized there was going to be a delay you should have at least communicated with an e-mail.

Communicate with yours customers remember without us you wouldn't be here

[id2nv2nj2ca2]

We as customers know things do not always go right. I believe if Verizon had communicated better with it's customers you would have avoided all this grief. Tell your management you(Verizon) need to communicate. You sent e-mails and put notices on out tv's a new upgrade was coming soon. Once you realized there was going to be a delay you should have at least communicated with an e-mail.
Communicate with yours customers remember without us you wouldn't be here

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Your last line says it all. As a FORMER Netflix customer (not because I couldn't afford their latest price increase), methinks Verizon has gotten such a big head they don't think their customers will leave them. Netflix's stock prices and backlash suggests otherwise. Are you listening, Verizon? You ARE NOT the only game in town. And compared to Directv, your TV doesn't even come close to comparing, and won't be a whole lot closer even when you do pull your heads out and release 1.9 to the rest of the country.

[Joe_Ambeault]

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@id2nv2nj2ca2 wrote:
We as customers know things do not always go right. I believe if Verizon had communicated better with it's customers you would have avoided all this grief. Tell your management you(Verizon) need to communicate. You sent e-mails and put notices on out tv's a new upgrade was coming soon. Once you realized there was going to be a delay you should have at least communicated with an e-mail.
Communicate with yours customers remember without us you wouldn't be here

-----------------------------------------

Your last line says it all. As a FORMER Netflix customer (not because I couldn't afford their latest price increase), methinks Verizon has gotten such a big head they don't think their customers will leave them. Netflix's stock prices and backlash suggests otherwise. Are you listening, Verizon? You ARE NOT the only game in town. And compared to Directv, your TV doesn't even come close to comparing, and won't be a whole lot closer even when you do pull your heads out and release 1.9 to the rest of the country.

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When you are right you are right.  We should have sent another notice about the change.  I will keep that in mind next time.  I am part of the FiOS TV leadership... so don't need to tell anyone.  Appreciate the time you took to give this feedback.

[exlieut]

Joe,

We love the service delivered to tv's etc. It's just the lack of customer service that upsets your customers

But it's nice when you admit the Verizon could have done better.

[id2nv2nj2ca3]

Joe,
We love the service delivered to tv's etc. It's just the lack of customer service that upsets your customers
But it's nice when you admit the Verizon could have done better.
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For me, "love" the service is a bit much, but I do like it and think it will be GREAT once the 1.9 is rolled out, (how much longer for So. Ca?) and more features I'm used to with Directv are implemented. The last line from "exlieut" is spot on.