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Gate Way
pdock
Newbie
‎03-26-2013 07:46 PM

Home monitoring box arrived last Friday.Have been on the phone way to many times and also to long and  Gate way will not communicate with verizon and they tell me they do not know when the problem will be fixed but they are working on it but possibly not on my problem. The clock ist ticking for a send back. Is this system really worth it?

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Re: Gate Way
bobh002
Contributor - Level 1
‎03-30-2013 07:05 PM

No, there are much better options out there and as you can tell, when there is a problem, they really don't have the technical people to help you.

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Re: Gate Way
shaenn
Contributor - Level 3
‎04-01-2013 01:33 PM

On perhaps the 5th call to Verizon I got a tech who really knew what he was doing (he must have the system at home himself). God I wish I could record my phone calls on my iPhone. This guy cut through all the **bleep** of the online user interface and we had all my cameras, lights switches, and door sensors working in no time. I wish all the verizon techs would get on the same page and really learn the system they are supposed to be able to trouble-shoot. 

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