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In Home Agent
Enthusiast - Level 2

In Home Agent ( is a free application that provides direct access to easy troubleshooting capabilities for FiOS and High Speed data services including TV, Internet and Phone. It allows customers to quickly and easily solve common problems without having to call a Verizon center.

Examples of the solutions supported through In Home Agent include:
o Program remote
o Troubleshoot Set Top Box problems or issues with Media Guide
o Order replacement remotes
o Troubleshoot picture issues
o Set up parental controls

• FiOS & High Speed Internet
o Add computers to home networks
o Set up email services
o Troubleshoot connectivity problems
o Set up WEP and WPA security on your router
o Optimize network performance

• FiOS Voice
o Set up multiple mailboxes and manage custom features
o Retrieve Voicemail access information
o Set up voice call assist

If you have used In-Home Agent, what problems did it help you solve?

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