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Monitoring Camera (Streaming not working)
techmasterflash
Contributor

Still frame works, but streaming errors after Java loads. Tried several browsers, no luck. Anyone else experiencing this?

image

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

I just tested mine and got the same error. I know I've done 2 or three Java updates since the last time I tried to view the streaming video using a browsers (I mainly use my iPhone). Best to call Verizon Tech Support to report the issue. The more calls they get, the faster (you would think) they will address the issue.

And streaming is working on my IOS devices.

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

Here is the error detail:

Using JRE version 1.7.0_51-b13 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\ITAdmin3
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
Missing Application-Name manifest attribute for: https://www22.verizon.com/homecontrol/ak-cached/1w/downloads/applet/IpCamViewerv10047.jar
Exception in thread "AWT-EventQueue-3" java.lang.IllegalStateException: Applet's parent container not set up
 at sun.plugin2.applet.Plugin2Manager.start(Unknown Source)
 at sun.plugin2.main.client.PluginMain$StartAppletRunner.run(Unknown Source)
 at java.awt.event.InvocationEvent.dispatch(Unknown Source)
 at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
 at java.awt.EventQueue.access$200(Unknown Source)
 at java.awt.EventQueue$3.run(Unknown Source)
 at java.awt.EventQueue$3.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
 at java.awt.EventQueue.dispatchEvent(Unknown Source)
 at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
 at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
 at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
 at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
 at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
 at java.awt.EventDispatchThread.run(Unknown Source)

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Re: Monitoring Camera (Streaming not working)
techmasterflash
Contributor

Yes, it's still working on my iPhone which is my primary viewing device. I am sure it's a Java error, as I too installed the latest some time within the past 2 weeks

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

I just tried on another on another computer which has not had its Java updated and the streaming is working. That computer is running Version 7 Update 45 of Java.

The computer where the streaming is not working is Version 7 Update 51 of Java.

I talked to Verizon and they are aware of the problem. But everyone should call to make it know that the issue is important to all.

Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

Is this getting fixed anytime soon? It's been almost 3 weeks since this issue was reported. And Yes, I called it in too.

I'm including an external link to force a Verizon employee to view this post.

https://www.dropbox.com/s/9e96c3laflwvigv/2014-02-13%2007.00.47.png

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

Just now updated to the latest version of Java and the streaming still does not work. Here is the error message from Java:

Java Plug-in 10.51.2.13
Using JRE version 1.7.0_51-b13 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\ITAdmin3
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
Missing Application-Name manifest attribute for: https://www22.verizon.com/homecontrol/ak-cached/1w/downloads/applet/IpCamViewerv10047.jar

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

OK, so I was told by the Verizon Tech that Java must be first UNINSTALLED and then REINSTALLED for the new version of Java to work correctly with streaming the video.

  1. I UNINSTALLED Jave
  2. Rebooted my computer
  3. Installed the latest version of Jave (Version 7 Update 51)
  4. Rebooted the computer
  5. Went to the Home Monitoring & Control website
  6. Clicked on the Monitoring tab
  7. Selected a camera
  8. Switched to Live Streaming
  9. And got the following error:

Java Plug-in 10.51.2.13
Using JRE version 1.7.0_51-b13 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\ITAdmin3
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

Want to try again Verizon?

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Re: Monitoring Camera (Streaming not working)
shaenn
Contributor

Well, I talked to Tim at VHM&C support just now and was told that another new version of Java is due out tomorrow (4/15/14) that will fix this issue. I'm not going to hold my breath! This seems to be Verizons stock answer on all issues. I'm really getting the impression that Verizon just wants HM&C to go away and are just giving no support so customers will cut their losses and turn off their systems. Fine, I'll go away Verizon, just give us the codes for the cameras! I'll be happy to move to another system but I'm not just going to trash $1000 worth of hardware. GIVE US THE CODES!

Re: Monitoring Camera (Streaming not working)
techmasterflash
Contributor

Java release 55....Cameras still won't stream on HMC portal!

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