No viewable recordings for two days now......

[msligon]

Is anyone else having issues with no being able to view any recordings since 12/13?  I have 5 cameras, placed two calls to customer support, had cache cleared and reset Fios rourter and still no recordings this morning.  I would appreciate some help on this issue.  I was told that my problem has been "escalated".  Any suggestions?

[4wheeler]

Yes!!!  Having same problem since yesterday.  Called tech support.  Tried many different correctiive steps.  None worked.  Being escalated top 2nd tier support sometime today.  None of my 3 cameras are recording events.

[binnewton]

I am having the same problem.

[msligon]

Okay now I am on DAY 5 - NO VIEWABLE RECORDINGS - BUT RECORDING CONSTANTLY PER MY NOTIFICATIONS.  I HAVE MADE 3 CALLS TO VERIZON HOME MONITORING AND CONTROL SUPPORT - AND THEY FINALLY TOLD ME THAT THERE WAS A PROBLEM - SOMEWHERE - BUT STILL NOT FIXED. 

I AM A VERY UNHAPPY CUSTOMER RIGHT NOW AND SEEMS THAT NOTHING IS GETTING DONE.  NO ONE FROM VERIZON HAS CONTACTED ME AFTER MY 3 CALLS SINCE DEC 13 AND NO CONTACT ON THIS FORUM EITHER. 

THIS IS A SERIOUS ISSUE - SINCE WE PURCHASED THIS SYSTEM TO MONITOR ACTIVITY AROUND OUR HOMES - ESPECIALLY DURING HOLIDAYS AND HIGH ACTIVITY TIMES - YOU WOULD THINK THIS WOULD BE A PRIORITY AND NOT TAKE 5+ DAYS TO CORRECT!!!!

[AnnieS1]

msligon,

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams.  We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

AnnieS

[bobh002]

This is a serious problem that has plagued Verizon since the beginning and continues to do so. I switched to MiCasaVerde and was able to use all of my Verizon equipment on their system and guess what? Never had an archive loss!!!  I am using their Vera 3 model. I am still  on home monitoring also until they decide to give me a refund for the entire past year due to constant problems, especially the server busy problems that they can't fix.

[Lew_D_Vz]

Verizon Home Monitoring and Control camera recording services have been restored as of mid-afternoon (EST) on Tuesday 12/18.

We are now determining whether the recordings for the period within which they were not properly displayed on the Home Monitoring and Control user interfaces can be recovered.

Please resume use of the live streaming and activity recording functions of your system.  More info to follow with respect to the archived recordings.

Thank you,

Verizon Home Monitoring and Control Product Management Team

[TXMike1]

.....so what happened to the archived recordings for these days? What about the missing ones from Dec 2nd?

And why is this happening again?  Can't view any recordings for most of Jan 4th or any of Jan 5th despite dozens of notifications.

[vdubbin1]

It's absolutely ridiculous! I can't believe I am paying for this and I haven't been able to view my cameras from my phone app for 3 days now.  Always just shows cameras as "retrieving" never connects.  WE PAY FOR THIS!!!  It's not like its a free service that we are complaining about.

[787tech]

Just got system delivered 3 days ago and unable to set it up because of an outage that has lasted well over 3 days.

Tech support "feels bad" for me and "understands my frustration"- almost makes it worth paying for and getting nothing-  NOT!!!!  😞