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Unsatisfactory Upgrade
galina1
Enthusiast

The new TV upgrade feels more like a downgrade.

First, there was no warning to consumers.  When we unsuspecting bill-payers turned on our sets, we were confronted with unclear

istructions as to how to get our service going again and we were left to figure it out and hope we were not selecting the wrong

boxes.

The guide is cluttered and the multi colors are confusing.  It is now harder to read the guide and to find what I'm looking for.

Even worse, the info bar at the bottom of the screen (that flashes each time a channel is changed or the program is paused

or fast forwaded) now is twice as large as the old one, obscures half the picture and remains on far too long.  I can get

rid of it by pushing the EXIT button, but why should I have to do that?????  After all, the purpose of having tv is to SEE THE PICTURE.

Re my multi room DVR:  When the upgrade took place, my DVR recorded programs remained on my main LR set but

disappeared from my bedroom set.  I could not find any troubleshooting instructions to correct the problem, online or

otherwise.

On Wed eve, 1/11, I waited for more than an hour on the phone and did not get tech support to answer...and this was after

making my way thru the confusing and non-helpful prompts on the auto phone.

Today, Thurs 1/12, I waited 15 minutes and was fortunately connected to tech supporter Nathan who quickly solved my

problem.

In summary, the upgrade needs refinining and upgrading.  Come on, why can't you leave well enough alone???

And, tech support is fine when you get it but it is unreasonably hard to get.

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