Wifi Access

[thaymay]

I've tried, unsuccessfully, to sign up for this service on the self-serve website.  Is there any way to place a call in to a LIVE person to sign up for Wifi Access ( @airports, hotels and bookstores)?

[Patrick_Smith]

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@thaymay wrote:

@I've tried, unsuccessfully, to sign up for this service on the self-serve website.  Is there any way to place a call in to a LIVE person to sign up for Wifi Access ( @airports, hotels and bookstores)?

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Thaymay - sorry that you are having problems accessing WiFi service.     Do you have In Home Agent installed?

[thaymay]

No, not sure what that is.

[Patrick_Smith]

In Home Agent (www.verizon.com/inhomeagent) is a free application that provides direct access to easy troubleshooting capabilities for FiOS and High Speed data services including TV, Internet and Phone. It allows customers to quickly and easily solve common problems without having to call a Verizon center.

Examples of the solutions supported through In Home Agent include:
• FiOS TV
o Program remote
o Troubleshoot Set Top Box problems or issues with Media Guide
o Order replacement remotes
o Troubleshoot picture issues
o Set up parental controls

• FiOS & High Speed Internet
o Add computers to home networks
o Set up email services
o Troubleshoot connectivity problems
o Set up WEP and WPA security on your router
o Optimize network performance

• FiOS Voice
o Set up multiple mailboxes and manage custom features
o Retrieve Voicemail access information
o Set up voice call assist

If you have used In-Home Agent, what problems did it help you solve?

[thaymay]

I'm not at my home computer, I'm at work.  I saw the offer in my perks tab on the verizon self-serve site and since Im traveling tomorrow, thought it would be an ideal service.  Are you telling me the only way I can have this service is through the home agent?

[Patrick_Smith]

I suggest you give In Home Agent a try.  It has an application to easily enroll in the WiFi service.

[Jaime_Lee]

Thaymay,

An employee will reach out to you by private message to give you some additional information to help you prepare for your trip tomorrow!

[TonyaD_VZ]

Good Afternoon Thaymay,  We are sorry that you are having a problem with the Wifi service.  We have sent you a PM.   Thanks Tonya D