access to home network

[treebe]

I am setting up a home network with the westell 7500.  I am able to see the network with my android and my other computer running windows 7 and it indicates a very good signal.  I am not able to log onto the network with the windows computer at all and with the android, I can connect to the network but not access the internet.  I changed it to an open network and that did not help.  I have been on with tech support for over three hours in all and they replaced the router with no results.  I think it is a settings problem not a router problem.   Help.

[KH-OrnEsh1]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.