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access to home network

I am setting up a home network with the westell 7500.  I am able to see the network with my android and my other computer running windows 7 and it indicates a very good signal.  I am not able to log onto the network with the windows computer at all and with the android, I can connect to the network but not access the internet.  I changed it to an open network and that did not help.  I have been on with tech support for over three hours in all and they replaced the router with no results.  I think it is a settings problem not a router problem.   Help.

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Re: access to home network

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.