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telephone line
kidrockkenny
Enthusiast

Hello i have been experienceing troubles with both my internet and phone line for a couple of years now. I have contacted support by phone a number of times but they keep telling me to go to my computer and theres a problem with the router, but i have already been through that. A new router was sent to me by the company and connects to all my devices with full bars but i am experiencing rapid loss of connection and sometimes large amount of static in the phone lines. I have been told to get a booster so the connection isnt lost and it would be more stable so i bought a ethernet cable. The cable works great but i am still experienceing connection trouble everything is set up fine but often i still lose connection rapidly and internet is extremly slow. I went outside and notice the telephone line has wires hanging from the box and ice built up inside the wire harneses. A man was sent up to fix this line from the company about 2 years ago when a tree fell down on it during a storm but all he did was push the wires back in the black box and ducktaped a trash back to hold the wires in and said he will be back to finish but never was. Now the trash bag is of the wires and the live wires are all scattered over the woods below my house. I fear this is a fire hazzard and the company did not take this problem to seriously. I asked support if they could send someone up but they said they wont unless i pay them to fix it! I am not shure what to do at this point i feel that i was paitent enough with the company but they do not seem to care or be very realiable at this point, was thinking about switch to atlantic but not shure all i want is the lines to be fixed. 

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Re: telephone line
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: telephone line
Verizon_Support

We have closed your private support case out. We were able to create a ticket to take care of your phone issues. That ticket has been closed and you have not came back to us since. It seems that all is well. Feel free to make a new post anytime you need our help.

- Jose_VZ

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