Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Ok guys, I have had 3 assigned open cases with ID numbers and spent 20 plus hours trying to get your Managers and reps to fix my account. I am fed up and will not spend one more minute talking to ANOTHER REP OR MANAGER, nor will I pay my bill until you guys start being professional and FIX MY ACCOUNT. I am so fed up its taking every bit of restraint I have not to fill this topic with curse words. I Promise I will NEVER use Verizon again, after 10+ years this is IT.
Now someone that can do more than LIE, PROMISE, NOT FOLLOW THROUGH, like someone that is actually up to DOING WHAT THEY SAY. You know it wasnt that long ago when people did their job becuase they would get fired if not. Well you guys should be firing EVERY MANAGER and Rep I have talked to over the last 5-6 months. Contact me Immediately. Im NOT PAYING MY BILL, and I expect a serious reduction in my bill AFTER it has been corrected. Why should we as customers continue to spend OUR time trying to get you guys to do your jobs with out being comensated for the many hours RE-EXPLAINING the issue to yet again another rep or Manager? You guys have lost 5 seperate accounts due to these issues with my entire family alone, and when I am done, every person I know will hear my story and recommandations AGAINST Verizon.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.