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$200 nest credit not working

I received the email that my credit was ready to be used. When I try to check out worth hr qualifying device I get this error”Sorry we aren’t able to complete this order until your Verizon order is fully provisioned”. I don’t know what this means and have now spent two hours this morning and evening trying to get it resolved.   My whole fios experience has been a disaster. I wish I never switched. 

Re: $200 nest credit not working
Hi JLverizon85,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.