Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We signed up for Verizon Fios in late 2017 and were promised a 250 dollar Verizon Wireless credit. I thought this would be great since I am also a Verizon wireless customer. Well, the so called "credit" never came. When I called to inquire about this, I was bounced between several agents at both the Fios at Wireless customer service offices, and nobody seemed to know who was responsible for this credit. Finally, I spoke to someone who said I would be receiving a gift card in the mail for 250 dollars. Needless to say, the gift card never came. How do I resolve this issue? Every time I call customer service, I get a different answer and no ultimate resolution. This makes me lose confidence in Verizon as a provider of all of these services. Their agents appear to be highly disorganized and uninformed with regards to their own promotions.
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I spent over an hour speaking to customer service and they were not able to offer any solution to the problem of the lies that were told when we were sold our Verizon Fios package. They said they had lots of "promotions" running at that time and since the person that offered the promotion did not document the promotion they offered, we were out of luck. Wow. Talk about extremely lousy customer service and poor business practice. I was told several times that the gift card is in the mail and now I am being told I will not be getting a gift card at all. VERIZON lies to consumers. I need to switch to an honest provider who is not disorganized and dishonest like Verizon has been. They made no effort to rectify the situation. In fact, the supervisor was very unsympathetic. Steer clear of Verizon's so-called, "promotions".