Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
3100 router lost connection to smart devices 5g only issue
scottsreviews
Newbie
‎11-11-2020 08:48 AM

I recently lost connections to all smart plugs, lights, printer, and amazon devices.

I had to reset to the factory setting on the amazon devices to get them to see my SSID. 

It looks like the router can only be seen by devices that can work with 5g band.  I checked the router and it is set to both 2.4 and 5g.  My guess the router had an update that has caused this issue.  The support lines are busy and 800 Verizon is busy signal...

Anyone else having this issue.  And yes I have rebooted the router. 

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: 3100 router lost connection to smart devices 5g only issue
Cang_Household
MVP MVP
MVP
‎11-11-2020 10:52 AM

Did you turn off the SON and WPA3? G3100 indeed received a firmware update recently.

0 Likes
Reply