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5 day tech wait times and they want to charge

I was just told my client her internet has been out and they can’t come for 5 business days. There are only doing 3 jobs per day she said the tech said.   She also said they would charge her to.  What is going on you can’t do this to business or homes.   Also 2 hour phone hold times.  What Happened to the old version 

Re: 5 day tech wait times and they want to charge

Hi Rjzcap1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.