Everyone is getting their Visa Prepaid redemption emails, but no one can redeem them since there's no reward tiles to be clicked on as stated in the email. After talking to an online chat rep, we could come to no solution because they are also bewildered and cannot create a redemption link themselves. Verizon, why are you promising prepaid cards to obtain new customers except not allowing them to obtain the card(s) that were promised?
Hi Joshuam42,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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