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5G Disappeared; No difference in 1 Gig speed

I have a couple of issues. I upgraded to the 1 gig a few weeks ago.  I honestly do not notice ANY difference in speed (I previously had the 75 MB?). I really don't. Even when there's not a lot of devices on.

When I upgraded, a tech had to come out and did some stuff with the wiring, however, I didn't get a new router or TV boxes. 

Also, my 5G connection has disappeared. Why does the Quantum Gateway lose this connection? I can't seem to get it back.

I feel like I've been ripped off (paying more for supposedly better speed, but haven't noticed ANY difference in what I had before).

What am I doing wrong?

Did a speed test. This is what I got, yet I'm paying for 1 Gig!  I am so mad!

Download: 3.21 Mbps  Upload: 1.47 Mbps

Re: 5G Disappeared; No difference in 1 Gig speed
Super User
Super User

Did you test using a wired conection to speed

What software version is your router running?

Re: 5G Disappeared; No difference in 1 Gig speed

This is where you test the speed with a direct connected via ethernet to your router from your computer. You do not test under WiFi 

the quantum router has known wifi issues. However the use of 2.4 Ghz versus 5 Ghz is totally dependent on the device.