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863 Area Code DSL speed drop since 3/9/15
jsm180
Enthusiast - Level 2
‎03-14-2015 09:42 AM

My download speed is now 1.2mb/sec. The network shutdown on 3/9 for 12 hours and again on 3/13 for 5 hours. Before the shutdowns my download speeds were consistant 2.8mb/sec and upload .49mb/sec. Upload speeds have not changed only download speed. My service is for 3.0mb/sec. Is this a temporary glitch? I have contacted verizon by phone and been told the issue is on their end but that's as far as I can get. Any help would be appreciated.

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Re: 863 Area Code DSL speed drop since 3/9/15
jsm180
Enthusiast - Level 2
‎03-22-2015 06:00 AM

Just to update, I was contacted by Verizon through PM and after a couple days spoke to a tech that was very helpful and US based. He scheduled a service call the next day, found a fault in the wire between the house and post, had it back to normal in under an hour. 

I also replaced the aging Westell 6100 modem with a Actiontec 784, it wasn't quite plug n play and required another call to Verizon to sort out but all is well now.

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Re: 863 Area Code DSL speed drop since 3/9/15
jsm180
Enthusiast - Level 2
‎03-22-2015 06:00 AM

Just to update, I was contacted by Verizon through PM and after a couple days spoke to a tech that was very helpful and US based. He scheduled a service call the next day, found a fault in the wire between the house and post, had it back to normal in under an hour. 

I also replaced the aging Westell 6100 modem with a Actiontec 784, it wasn't quite plug n play and required another call to Verizon to sort out but all is well now.

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