ATTENTION: ANY VERIZON MODERATOR PLZ READ

[amaya1]

I've been told the only way I can disconnect is to speak with someone in person at customer service.  What if I haven't been able to reach anyone in person? 

Please give me advice on the best time to call and information I should have on hand to speed up the process?

Also, I live in Indiana, PA and want to return the equipment for both my father and myself ASAP.  Could you advise the address I need to send to?

Perhaps once FIOS is an alternative, whatever is going on with the company will have resolved itself.  I am looking forward to that day.

Thanking you in advance for your help.

[ElizabethS]

Hello amaya

Moderators do not have access to the kind of information you need.  You can contact Verizon through one of the options on this page:

http://www.verizon.com/contactus

I would try first thing in the morning during business hours.

[gchalot]

I take it you're trying to reach them by phone. If you just keep pressing OPER on your phone, you'll be able to talk to someone.

[smith6612]

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@gchalot wrote:

I take it you're trying to reach them by phone. If you just keep pressing OPER on your phone, you'll be able to talk to someone.

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Second this. Press 0 at the main menu. If you get stuck at a prompt, choose the option for billing/retentions and talk to them. You shouldn't have a problem from this point.