Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Absolutely Unethical & Unprofessional
Enthusiast - Level 1

I requested for Verizon fios internet service and I ordered a router from Verizon. I waited for the router for two weeks and the router never delivered to me. In between I contacted Verizion fios many times and told them I am waiting for the router. During that time they told they saw a problem with the order. I gave up and finally I ordered my own router from Amazon - I have the proof and bill with me.

In the first bill from Verizon I saw there was a charge for the router. I called customer service again and asked them why I was charged for the router. They said I am using the Verizon provided router which was completely not true. I have all the proofs of purchase from amazon and told them I am ready to submit the proofs wherever I am asked to. They are not ready to accept anything and not ready to refund my 150 bucks. Above all, Verizon service representatives treated me like a cheater. I am utter disappointed and never recommend Verizon services to anyone. I don’t want to beg for my 150 bucks and I am gonna terminate fios service after this cycle and never ever recommend verizon to my friends/relatives.

I have attached the proof of purchase from Verizon

Re: Absolutely Unethical & Unprofessional

This issue has been escalated to a Verizon agent.

Re: Absolutely Unethical & Unprofessional
Customer Service Rep