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We've been trying to get our Verizon DSL set up for days now, but activation never goes through. It always fails out with the message "WARNING: Your account has not been activated. You will not be able to use your broadband connection until this problem is resolved. Please call Verizon Support." Verizon support has been absolutely awful so far. I've spoken to 4 different agents so far, the only advice I get is "reboot your router." On top of that, I have to explain the situation all over again to each rep, and usually multiple times to each rep before they finally understand what I'm saying. Every single agent I've talked to so far has insisted on running line tests, usually multiple times, only to tell me everything looks great. One rep told me, and I quote, "If your service is activated, why don't you just stop going to the activation page?" Really?! If Verizon would stop routing me to the registration page over and over again, I woudn't need assistance. Sometimes, after a reboot of the router, I'll get a page that says "Due to an account related issue, your Verizon service has been suspended. Please click continue below to begin the process to restore your services." This of course links back to the activation page, which always greets me with "Your account has been activated"... but still requires me to sign in to "complete a few more steps." I am so beyond frustrated. The last agent I spoke with actually refused to send an agent out because "it's a problem on our end." Is anyone else having activation failures? I couldn't seem to find this anywhere else, but I have absolutely no faith in Verizon tech support to fix it. We supposedly have a second modem on the way from Verizon and an open ticket for the issue, but judging from the previous topics in this forum, that apparently doesn't mean much for Verizon tech support. If this keeps up much longer, we'll have no choice but to cancel the service. No use paying for something that doesn't even work.
So far, I've tried rebooting the router at least 10 times. Did 3 resets of the router by holding in the reset button. Tried signing into the activation page with order number, by name / zip, by phone / zip, cleared browser cache, used Chrome and IE, power cycled PC, nothing. The router is connected fine, all lights are green and good. Another problem I noticed is I'm unable to log into the router settings through a web browser. Default username / password for the D-Link 2750B router I have are supposed to be "admin" and "password", even listed on Verizon's site, but they don't work. Even after my service is up, not sure how I'm going to configure my WiFi without logging into router settings.
OK, good news and bad news.
Bad News: You will have to figure out why you can't get into your modem/router. If you call tech support and specify that you only want help getting into your modem, they may be able to help.
Good News: This sounds like it might be an issue with the redirect setting. Once you can get into your modem (see bad news above), go to 192.168.1.1/verizon/redirect.htm - You are looking for a disable button. Click on it, and your issue *should* be resolved.
I recently got a new modem from verizon. Big mistake after all the westells (yes thats how long I have been with them ).The westells usually die in about a year, or sometimes before the warranty is up. I got a motorola been great.Its easier and faster to call the manufacturer than the verizon suport :). that also is true of the cheap modems verizon sends out.
Thank you for the tip! Unfortunately, the agent I just spoke with on the phone wasn't able to help me log into my modem. Apart from telling me what the default username and password is supposed to be (admin / password), he had no suggestions as to why I can't log in, even after resetting the modem. I asked for a replacement modem, but I was refused one since I have another open ticket about the issue. Once again, the agent told me that the problem with my connection isn't with the modem, since they can run successful line tests (one of the only things phone support agents do, apparently). Can I buy a generic DSL modem and use it on Verizon DSL? I would be curious to see if this would work. Do you have any suggestion for wireless router / DSL modem combos?
Creinerih had you tried admin/serial number as mentioned in this article?