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Hi. One day I logged on to the internet to find myself on a Verizon screen that stated I needed to reactivate my account. I followed the directions yet I get blocked by the signin page. I have my Norton security features turned off. 1st is the Activation page where you follow the step by step directions. The link for this page is
The software is downloaded and is installed. Than comes the signin page which is blocked because the security certificate does not match the one for the Activation page. I have my Norton security features turned off plus IE. The signin link for this page is.
After repeated attempts I still do not have internet connection. My modem works fine. Any suggestions?
Solved! Go to Correct Answer
You sometimes need to restart your browser after disabling the walled garden. As long as the modem is connected it should be able to get web pages. If your connection is working fine now after my last instructions, we're all set and nothing else should need to be checked.
If it is not, read on.
To check the PPPoE configuration, check this document out. It's for setting up the modem from scratch but it can be adapted to double checking the settings.
Scratch the above, it seems I cannot find the document anymore for manually configuring the modem. It was pretty old though but still relevant! I'll try my best from memory to describe how to verify/set up the modem.
Anyways, visit http://192.168.1.1/ and log into the modem once again when prompted. From this poing click on "My Network" at the top of the page and then click on "Network connections" on the left side of the page. In the list of Network Connections, find "DSL Connection" and press the Yellow Edit button alongside the connection name.
In the DSL connection settings, let's first take a look at a few settings. At the bottom of the page, you'll see a list of "VCs" and there should be one entry labeled "0/35." Click the edit button to the right of that entry and in the settings page, VPI should be 0, VCI should be 35. The protocol must be set to PPPoE if you are in any area besides California or another western state (basically, anything in the Northeast or East coast uses PPPoE) or "Routed Bridge" if you are in California. Don't change any other settings, and then press Save if you made any changes. If you did not make any changes, click the Back Button
Next, at the top of the page you'll see something that says "newdsl" or "My Connection" as the name of it under Connections. Click the Edit button next to the connection listed. Under the edit page, if the user "newdsl" is filled in, erase the username and password and fill in your Verizon username and password that you use for logging into Verizon properties such as MyVerizon. Do not fill in your full e-mail address. Ex: Smith6612 would be a username. No other connection setting needs to be changed. Click Save when finished or if you did not change anything, click the Back Button.
Now, if the modem hasn't already tried to auto-connect, if it isn't already connected press the Blue Connect button next to your connection at the top of the page. If it connects successfully, it should say connected. From this point, make sure the walled garden is disabled once again and you should have Internet.
If you are still having issues, let us know.
Sorry to hear about the problems with the service. There could be a couple things that is going on with this. Make sure your system date and time are correct. This could cause security certificate issue. Also please try using a different browser in case its browser related. If you are still having troubles with the service after trying these, please post back so we can look into this further.
Good day. How do I verify system date & time? How do I change it if necessary? I tried reactivating my DSL service with both IE & Firefox. Neither browser worked. Why did I need to reactivate my DSL in the first place? Thank you.
Look at the bottom right of your computer screen. You should see the date and time there. If you only see the time, double click it to get the full view.
Good day. The date & time are accurate. I went back & tried again to activate my DSL on Firefox. I copied the error message concerning the sigin link. Is this link valid or corrupted? Any suggestions? Would it help if Verizon sent an activation CD? Thanks.
This Connection is Untrusted. You have asked Firefox to connect securely to signin.verizon.com, but we can’t confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However this site’s identity can’t be verified. If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn’t continue.
signin.verizon.com uses an invalid security certificate. The certificate is only valid for activatemydsl.verizon.net (Error code: ssl_error_bad_cert_domain)
It almost sounds like to me for some reason your modem may have reset itself back to factory defaults. Could you tell us what modem you have? It may just be the walled garden that needs to be disabled.
Please try this with Internet Explorer to see if you get the same errors.
Good day. I have the original modem an Westell 6100.
Visit http://192.168.1.1/ and log in using one of the following usernames and passwords:
admin/Modem's Serial Number
your Verizon username and password
If you can log into the modem, visit the following page, log in again and click on the Disable button: http://192.168.1.1/verizon/redirect.htm .
Then try surfing the 'net. If it works, then we can double check the PPPoE configuration of your modem so you're not using the "newdsl" profile.
Good day. I'm surfing yet the original instructions didn't work at first. I logged on to http://192.168.1.1/, the modem was green, logged on to http://192.168.1.1/verizon/redirect.htm & hit disable. Didn't work so from http://192.168.1.1/ I went back to http://192.168.1 & hit disable again yet no results. Tried surfing & the activate pg popped up. I followed the instructions & got a verizon pg. It said my link home.verizon.yahoo.com couldn't be found. Did a different linkl to get to the verizon member pg. Now what about this PPPoE configuration? Thanks