Address Database Incorrect?

[RiceP]

Hi,

Our address comes up as not serviceable, but neighbors have FIOS and technicians have confirmed that we should be serviceable, even pointing out the terminal on the nearby pole that they would tap into to service us.  How do we go about contacting someone past the first level of customer support to get this looked into and our address approved?

[LawrenceC]

Hi RiceP,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.