I spent from last Thursday until today with intermittent dsl issues. From not working at all to being very slow. I called tech support several times and got someone from India each time. Each of them was reading out of a book and suggesting I turn everything off and back on, which I'd already done 100 times. The last time the girl was somewhat helpful and decided I would need a new modem as mine was very old. Ok fine, but I work from home and of course I had to deal with having issues until today when the new modem came. She said it would be a router so I could get rid of the router I bought a couple of years ago. Well it came and it was just a modem, which is fine, with directions for a router. So they were useless, but I knew what to do and got it set up without a problems.
The issue I was having was not being able to connect to the dns server, which I kept telling the tech support people, who seemed to not hear me. I was able to fix my problem on my own by doing a search, when the internet was up for a few minutes, and entering a preferred dns server. That worked. With the new modem I've let it choose it instead of entering it and I seem ok right now. If it happens again at least I know what to do now.
My issue is that nobody in tech support would listen to what I was saying, I was sent the wrong directions for their fix of my problem, and I ended up fixing it myself when tech support should be more knowledgeable than the customer calling in!!! I get that some of us know more about computers than others, but shouldn't the tech support staff be able to do something other than read from a book and give the same solutions over and over.
Needless to say I'm seriously **bleep** off right now and want to send a letter to someone. I lost work time, I had to spend hours during the night and weekend making up work when I was able to find a solution to my problem. Plus not to mention all the time on the phone and the aggravation it caused. Seriously, this is not acceptable.
Please let us know if we can address any additional issues for you.
Tonya D.
is there an address or a link to file a complaint ?
If there is an address or link to file a complaint, and a Verizon Rep actually intends on posting it, could they please do so here and not in a private support board? I am sure some other folks on here would like to have it, as well.
Why is it so hard to make a complaint? My complaiant is that I cannot find an email address to send a complaint! The web site is sooo difficult to navigate. Does anyone know an email address?
@sbg wrote:... My complaiant is that I cannot find an email address to send a complaint! ...
Most folks have a specific issue they want to address, so your "issue" seems a bit unusual. However if, as you say, that's your complaint,,then here's an address:
Start a new topic or ask questions in the open forum.
