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I spent from last Thursday until today with intermittent dsl issues. From not working at all to being very slow. I called tech support several times and got someone from India each time. Each of them was reading out of a book and suggesting I turn everything off and back on, which I'd already done 100 times. The last time the girl was somewhat helpful and decided I would need a new modem as mine was very old. Ok fine, but I work from home and of course I had to deal with having issues until today when the new modem came. She said it would be a router so I could get rid of the router I bought a couple of years ago. Well it came and it was just a modem, which is fine, with directions for a router. So they were useless, but I knew what to do and got it set up without a problems.
The issue I was having was not being able to connect to the dns server, which I kept telling the tech support people, who seemed to not hear me. I was able to fix my problem on my own by doing a search, when the internet was up for a few minutes, and entering a preferred dns server. That worked. With the new modem I've let it choose it instead of entering it and I seem ok right now. If it happens again at least I know what to do now.
My issue is that nobody in tech support would listen to what I was saying, I was sent the wrong directions for their fix of my problem, and I ended up fixing it myself when tech support should be more knowledgeable than the customer calling in!!! I get that some of us know more about computers than others, but shouldn't the tech support staff be able to do something other than read from a book and give the same solutions over and over.
Needless to say I'm seriously **bleep** off right now and want to send a letter to someone. I lost work time, I had to spend hours during the night and weekend making up work when I was able to find a solution to my problem. Plus not to mention all the time on the phone and the aggravation it caused. Seriously, this is not acceptable.
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Please let us know if we can address any additional issues for you.
Tonya D.
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is there an address or a link to file a complaint ?
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If there is an address or link to file a complaint, and a Verizon Rep actually intends on posting it, could they please do so here and not in a private support board? I am sure some other folks on here would like to have it, as well.
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Why is it so hard to make a complaint? My complaiant is that I cannot find an email address to send a complaint! The web site is sooo difficult to navigate. Does anyone know an email address?
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@sbg wrote:... My complaiant is that I cannot find an email address to send a complaint! ...
Most folks have a specific issue they want to address, so your "issue" seems a bit unusual. However if, as you say, that's your complaint,,then here's an address: