Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
After connecting to client's VPN, I lose all connectivity

I am a new Verizon Fios customer, and had my installation today. Internet works fine, however with connecting to my Client's server via VPN (Forticlient), after successfull connecting, I lose all connection. I cannot access any website through the VPN, or when I try to RDP into the server itself, it fails.

I tried calling support desk, but they were of no help, just shifting blame to client side without any real validation other than, "Are you able to connect to the internet?"

Tags (2)
Re: After connecting to client's VPN, I lose all connectivity
Hi Vwik,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.