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Agreement Renew

So here the thing. I called customer service due to bills went up and the guy told me to login on my account and renew my agreement.

I Follow his Instruction. (I ask him for same plan). 

imageSo after that I got my Order No.

Then I look at the Bills for that Order # How come my Bills will go up 252$? When all I did was "Renew my 2-Year Contract" 

Really need help. The Verizon Chat does not help at all. It clearly show the Cart on first page - 131$ -10$ due to 2 year agreement renew. But why did it turn into 282$?

Re: Agreement Renew
Community Manager
Community Manager


Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.