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Some of our neighbors have faster internet than us but verizon won't give us above 3Mbps. When we first signed up a month ago we were paying for the 3Mbps and only getting .5Mbps. After calling and talking to people for hours (three weeks) they finally put us through to a Tier 2 IT person who switched us to a different circuit or sever. Now we're getting what we pay for but we use more than one computer and 3Mbps isn't enough. Several of our neighbors are paying more and getting from 7-15 Mbps. However, every time we call Verizon they just give us the run around. How could it be legal for them to offer our neighbors faster internet but refuse us? The tier 2 IT person my husband spoke with told us that our lines can handle 10Mbps, and that we were close enough to a hub for them to give us at least 7Mbps. They also told us when we call billing to ask to speak with a supervisor. We have tried this and they actually get rude and refuse to put us through to someone different. Is there anything we can do? I feel like i was basically taken for my money last month because I paid out $113 and didn't even have the service I paid for for 3 of the 4 weeks. If the IT people say our line is good enough why won't billing give us faster internet considering most of our neighbors go through Verizon for DSL and are getting higher speeds?
This is speculation on my part, but maybe they are trying to phase out connecitons over copper wire in your area. If FIOS is available in your area have you looked into the 15/5 Plan?
LOL, I wish! If there was another internet option after what I've been through I would have taken it. The only other option is from a local cable provider. However, everyone I've talked to says it's even worse than Verizon.
After rereading your initial post it really does not seem right, they make more $$ and you get better service. There are often VZ reps posting here, if you do not get a response soon you could try to send a private message to one of them such as http://forums.verizon.com/t5/user/viewprofilepage/user-id/169083
I sent the person in the link you provided a message and they reponded with. "We emailed our moderators requesting that they move it over to the private support area." I've had several people message me saying they've had similar issues and would like an update. I'll make sure to post here if I get this solved.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We are glad that were able to resolve your issue and if you do need us again, please come back as we are here 24/7. Have a good night!