Amazon Prime/Echo promotion - missing redeem now link

[foxiness]

Hi 

I got the email that my promotions are ready to redeem but when i login or follow the link from the email i do not see the redeem now links. Please help. 

I tried chat support and phone support but been on forever hold on phone

Thanks

[LawrenceC]

Hi foxiness,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.