Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Another throttling case
Jank22
Newbie

I pay for 75 up and down, for the past 3 weeks my internet has gone to trash every night. Between 8 and 10pm my internet goes to less than 10mb download. Replaced router and still same issue. I don't enjoy waiting on hold for an hour to talk to someone and it doesn't resolve anything. Wondering if other people are having this issue? After loving Verizon for so long it may be time to leave, cause telling me to upgrade my speed when I don't get the speed I'm paying for now, is ridiculous. 

0 Likes
Re: Another throttling case
jonjones1
Legend

Could be simple congestion on your neighborhood or could be another bad router.

its kind of hard to diagnose not being there. 

Could be a faulty ethernet cable, crimped or broken or could be a defective ONT and Verizon would be glad to fix it. 

They don't ont want to lose paying customers which would be stupid on their part.

call the support number between 8 am till 5 pm EDT and the day techs can contact an engineer where the offshore representative cannot do that.

Good Luck

0 Likes
Re: Another throttling case
CRobGauth
Super User
Super User

Are you seeing this when you use Verizon speed test?

Or some other speed test site? If it is Verizon site, then you can complain.

If it us an external site, its possible a meet me point is congested.

That may or may not be Verizon's issue.

0 Likes