Atrocious customer service!

[Junebill]

How does someone report a problem with their service?  I thought Spectrum was bad, but at least someone answered the phone.  My cable line was severed and I have no recourse.   Unbelievable. 

[jonjones1]

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@Junebill wrote:

How does someone report a problem with their service?  I thought Spectrum was bad, but at least someone answered the phone.  My cable line was severed and I have no recourse.   Unbelievable. 

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1-800-VERIZON or try this Verizon forum at https://www.dslreports.com/forum/vzdirect

they seem to have a really good track record of helping Verizon customers.

[David182]

my problem with theirs service is that I have to use the chat room service.  when I call the people I talk to have such terrible Indian accents that I have trouble understanding them and they seem to be reading off a cue card as they ask me the same questions over and over which have nothing to do with what I'm trying to get accross.

[jonjones1]

I would call between 8 am until 5 pm eastern daylight time.

you will get a real American representative. In fact during those hours you can even request American support. Thus is also Monday through Friday