Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Verizon has discovered a bug in the BHR4 Fios Quantum Gateway router which renders certain iOS and Android Wi-Fi devices unable to connect to the 5GHz frequency/SSID. The issue is a result of a bug in the FQG firmware, which is suspected to have been exposed and exasperated by recent iOS and Android upgrades on many wireless devices.
Customers may experience sudden disconnection of Wi-Fi devices from the 5GHz network of the BHR4. When attempting to re-connect the device to the 5GHz network, it may appear that the device is trying to reconnect, but no internet is available, or it connects and immediately disconnects.
Please note Verizon is aware of the problem:
1. There is a known problem that could potentially affect their ability to connect to the 5GHz frequency.
2. As a temporary workaround, “forget” the 5GHz connection (SSID_5GHz) on their device(s) and only connect to the 2.4GHz frequency for the time being.
3. Verizon is working on a fix that will be remotely applied to their router in the future.