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Before I contact the Better Business Bureau
krak13
Newbie
‎07-02-2019 08:00 AM

Hello,

What is going on with FIOS? Why is the quality going down so much? We had a scheduled FIOS internet only install for Friday 6/28/19 at 2pm. The tech came out and said that Verizon's contractor never dug a new line into the property from their local box on the street (we have all underground utilities). He left and I havent heard a response since. Now we have no FIOS and I am on wait for over 30 minutes with people who have no idea what they are doing just trying to re-schedule me for 2 freaking weeks after the original install. What do I do? The only thing I can think of is contacting the BBB for help.

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Re: Before I contact the Better Business Bureau
LawrenceC
Community Manager
Community Manager
‎07-02-2019 08:31 AM

Hi krak13,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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