Im having a problem with a a router that i dont have.
Im a new customer i thought it would be better to own the router instead of renting so i chatted with verizon representative and told her that i want to buy it the router that i have now, i told her that they didnt need to send another router.
But verizon did send me another router, but i missed the ups delivery. I contacted ups and told them that i would pick up the package at theri customer center, but when i get there they wont give me the package because the address in my drivers licence is different from the address in the package. So i told verizon, told ups about it and nobody did anything so the router went back to verizon.
Now im getting bill for the router i dont have. I call again and they told me to pay part of my bill but they said i still owe 25 dollars for the first instalment of the router.
Why can they see that i return the router, and why cant they fix the problem quickly
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
