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Being charged for my own giga bit router.
Enthusiast - Level 1

Please help,

I am calling and chatting once a month for being charge for my own Quantum Gateway Router.  Every time I contact agent did credit me for $12.00 and promised me I won't charge for $12 equipement charge on next bill, but it never happened. 

I've been doing this for 4 months now, I really don't want to spend my time for $12 every month.  What is going on Verizon?  Please do something.

Thank you for your time.   

Re: Being charged for my own giga bit router.
Community Manager
Community Manager

Hi Solizon,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.