Bill Dispute: Charge for unrequested service
Kevin45368
Newbie

I recently received a billing statement charging me for service over a month after I disconnected my service. After corresponding with a representative of verizons chat service it turns out I was charged for phone service I had never requested OR even been notified of. I would like to submit a bill dispute and have this matter taken care of as soon as possible

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Re: Bill Dispute: Charge for unrequested service
LawrenceC
Moderator Emeritus

Hi Kevin45368,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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