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Bill Increase Bait-and-Switch

Recently reupped my Fios Triple Play contract. Surprisingly, got a good/fair renewal rate that was equal to or less than what I was paying. Now, about 6 mos in, I just received a letter from Verizon in the mail that says: "We apologize, but we've discovered an error with our billing records...Your account has been receiving an incorrect monthly discount...your monthly bill may increase by up to $25.00. Please be assured you won't be back billed (!)." I won't be back billed for Verizon deciding to increase my CONTRACT rate after we agreed to it and I've been paying it for 6 months. Anybody else experience this same fraud?

Re: Bill Increase Bait-and-Switch
Community Manager
Community Manager

Hi HelpMeDLE,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.