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God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?
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UPDATE: it turns out we were on a 3 year contract at a discounted rate. The contract expired last month and we don't recall any notice of the expiration. They probably included it in a bill but I didn't notice it. As a consequence, they upped the bill amount. We had to renegotiate a new contract to get the price back down.
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Prices do go up. A $52 price sounds like a special discount price that probably expired.
Remember you are talking to peers so we don't have access to why your cost went up.
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@josephcotten wrote:God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?
Wow $52 for 3 years. That’s a great price! What service do you have? Internet only?
TV only? Or a combo of service?
Like the other replyer said prices do go up, but I agree that increase is crazy. Now if you had a discount like $10 & $25 which expired that would cover most of that increase. If you had a further discount that would account for the rest.
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If you have any previous bills, go back and look for specific discounts and when they expired. My swag is that you were a new customer 3 years ago and got an agreement for a set price for 3 years --- and the honeymoon is over.
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Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though.
Im on Internet-only FIOS 50/50.
Thanks!
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@josephcotten wrote:Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though.
Im on Internet-only FIOS 50/50.
Thanks!
You are paying too much for 50/50 internet only.
gigabyte internet is around $69 a month.
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UPDATE: it turns out we were on a 3 year contract at a discounted rate. The contract expired last month and we don't recall any notice of the expiration. They probably included it in a bill but I didn't notice it. As a consequence, they upped the bill amount. We had to renegotiate a new contract to get the price back down.
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I noticed different amount every month billed to me. My plan did not change and I am skepitcal about these ghost chanrges. I am looking into them.
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Have you compared bill month to month to see what charges are different?
Are you under contract?