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Billed more than Order Rates for 12 months despite several reminders
Enthusiast - Level 1

Been with FIOS for over 5 years. Last year, 2018 April, placed an order for FIOS internet (Residential) but the billing continues to be at a higher rate than the Order. Made several attempts via Chat and Phone to correct the error. Was promised that issue will be rectified, but nothing has happened uptil now. Almost 12 months have gone by and I have not been able to get the Customer Service, Virtual Agent and Telephonic to correct the issue. Most recent Chat was today with an agent named Marisol. I have Order details with me and dont know how to get these folks to correct the Billing issue. What should I do to escalate and report this matter?

Re: Billed more than Order Rates for 12 months despite several reminders
Community Manager
Community Manager

Hi Rek2101,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.