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Billing Issue - Listen to technical team call


I had a speed issue, which the technical team over phone was not able to fix, so they dispatched a technician visit to my home and they confirmed there wont be any charge. But at the end I was charged 99+tax in the bill. I need a manager to listen to this call and waive the charges.

Re: Billing Issue - Listen to technical team call
Community Manager
Community Manager

Hi FiosComplaint,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.