Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I started my FIOS service in January 2019. I have had to contact Verizon every month since then to have my bill corrected - every month, $55 in discounts are not applied per the quote I was given when I subscribed. Tickets have been opened, but not resolved. Apparent "deal breaker" - Verizon sent a technician out to do the install, but the only HW that I required (a cable card!) was not shipped to the house. I was directed by the tech to pick up a Cable Card from Verizon to finish the installation myself. Apparently, this voids the quote I was given. I waste more than an hour every month trying to get this corrected, but every month it is not resolved. How can I escalate my issue beyond web chat and calling on the phone?
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