Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I started my FIOS service in January 2019. I have had to contact Verizon every month since then to have my bill corrected - every month, $55 in discounts are not applied per the quote I was given when I subscribed. Tickets have been opened, but not resolved. Apparent "deal breaker" - Verizon sent a technician out to do the install, but the only HW that I required (a cable card!) was not shipped to the house. I was directed by the tech to pick up a Cable Card from Verizon to finish the installation myself. Apparently, this voids the quote I was given. I waste more than an hour every month trying to get this corrected, but every month it is not resolved. How can I escalate my issue beyond web chat and calling on the phone?
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.