Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I received a bill today for $336.29 from Verizon c/o CMR Claims Dept. for Description Of Damage Drop Wire. I tried calling the number on the bill but the "Adjuster" has not answered. I figured this pertains to a recent cable repair i had on my property due to their install department burying a fios cable 2" under the ground on a new construction work site. When the crew was told it would get damaged during the construction as it was barly 2" in the ground they said "just call back to have it fixed. our work order is to bury the cable today". Now I get a bill for a cable they installed poorly and flat out acknowledged they knew was going to get damaged. Hopefully someone in this forum can help me find a way to contact the right department in Verizon to get this resolved. Thank you.
Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at email@example.com.
I don't understand why i am dealing with a third party vendor. I am a Verizon customer, Verizon performed inferior work, Verizon had to come back and repair their work and yet i am now getting a bill from a third party! I spoke to Verizon about this when it became an issue and Verizon never mentioned a possible bill. I was very clear from the time of install that the field work was poor and would be damaged. Work crew cared less and said to contact Verizon when it got damaged. Was this done intentionally? Is this a scam to get additional dollars from unsuspecting customers? i am appalled at this behavior and shocked that Verizon would subject its customers to this type of unethical behavior. Why is Verizon now not standing behind their relationship with the customer?