CMR

[Klukacs]

We received a bill from CMR Claims stating we owe Verizon over $400, but three different agents in three different Verizon departments assure me we don't have any account balance. Is this a scam?

[LawrenceC]

Hi Klukacs,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

[Klukacs]

Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?

[LawrenceC]

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@Klukacs wrote:

Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?

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That should not be a cause for concern.  CMR billing is separate.

[Aberdeen]

I had the same issue.  I called Verizon and they told me not to pay the bill. Go the Better Business Bureau and file a complaint. You will see many complaints there. In fact, the person who answered you is probably a bot from CMR. It is a scam.

[LawrenceC]

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