Cable to connect battery to ONT
haveadaytoday
Newbie

 Hello,


As the title suggests, I'm missing the cable that connects the battery to the ONT. I recently moved into my house and both the battery and cable were missing to the ONT. I purchased a new battery, but now I cannot connect the battery to the ONT. Is there a way to get the cable through Verizon?

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Re: Cable to connect battery to ONT
jonjones1
Legend

@haveadaytoday wrote:

 Hello,


As the title suggests, I'm missing the cable that connects the battery to the ONT. I recently moved into my house and both the battery and cable were missing to the ONT. I purchased a new battery, but now I cannot connect the battery to the ONT. Is there a way to get the cable through Verizon?


I am not certain if this response applys. I understand from another help site that verizon no longer installs bbu’s so it may be the case. Is everything else functioning as it should? If it is i wouldn’t worry about it. If its making noise then call verizon to come look at the ONT .

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Re: Cable to connect battery to ONT
CRobGauth
Community Leader
Community Leader

Most likely the previous owner took out the battery and cut the cable.

Battery only supplies power for landline phone use during a power outage.

If you are looking for service while power is out for TV or internet, you would need to connect to a small home ups instead.

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