Can anyone enlighten me?

[GlenJohnson1]

Whenever I try to play on Xbox Live, I get disconnected ONLY when I try to play online multiplayer.  I can sometimes play in a game for up to 2-3 minutes then get disconnected.  I check on my router and I still have Internet access and is working on my computer.  I can stay logged in on Xbox Live and play a single player game, it only happens in online multiplayer.  Is it my upload/download or my xbox?

[GlenJohnson1]

Also to add, this started about Friday.  Download is about 3.5-3.8  Upload is consistently .3 for the past several tests.

[smith6612]

Are you on the 4-7Mbps package? Your upload speed is half of what it should be. Also, what equipment are you currently using, such as routers and modems?

[GlenJohnson1]

I believe I am on the 4-7.  Latest speedtest results: 4.5 Down .38 Up.  Router is GT704WG.

[GlenJohnson1]

Latest speedtest: 5.58 Download .54 Upload.  Removed phone filter, dont know why I had it on there.

[smith6612]

Have the disconnects stopped since removing the filter? The speeds have gone up for sure. If not, visit http://192.168.1.1/ and locate the Status page of the ActionTec. You'll see information such as Attenuation, Speed, SN Margin, and VC Information. Post up the information on this page as it will let us see how your physical circuit is doing. If you need a Login, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

[xx_Tank_xx]

I Got the same problem here?

[GlenJohnson1]

VPI:0

VCI:35

DSL Mode Setting: Auto

DSL Negotiated Mode: G.DMT

Connection Status: Showtime

Speed (down/up):  6208/640 Kbps

ATM QoS class: UBR

Output Power (Downstream/Upstream): 11.9/17.8 dBm

Attainable Rate (Downstream/Upstream):  10528/1152 Kbps

HEC Errors (Downstream/Upstream): 0/0

OCD Errors (Downstream/Upstream): 0/0

LCD Errors (Downstream/Upstream): 0/0

SNR Margin (Downstream/Upstream): 20.1/21.0 dB

Attenuation (Downstream/Upstream):  14.5/ 9.0 dB

[smith6612 · Accepted solution]

Your statistics look just fine. Your speed should be increasing slowly as time goes on until you reach the full 7.1Mbps speed as it looks like Verizon had your line "optimized" from issues they saw with the signal from the old way you had it hooked up. So if the disconnects have stopped, expect one or two more followed by a speed increase. From there, the disconnects should no longer happen.

@xx_Tank_xx: If you haven't already, can you start another thread in this forum so that we can better help you?

[GlenJohnson1]

Thanks for the help!  Everything is all good now!