Can not activate new DSL account

[chilly1]

Where can I get a new password for the internet. Have spent 4 hrs with oversea support with no result. They sent me a new modem figuring that would work. The activation software said there is an account for my phone line and asks for a password I do not have and then shuts off the internet. This has been going on for four days and am total;ly frustrated and wondering if its all worth it. Please help.

Bill

[dslr595148]

I am not sure, but please try something.

Try to go to http://activatemydsl.verizon.net/

Then if you can access that site, follow the directions.

[chilly1]

In the Gateway it shows not ready. wireless connected dsl connected. Try to connect and idoes not recognise password and username for ISP.

[dslr595148]

What is the brand and model of this device ( gateway ) ?